Steven Reames has been the executive director of Ada County Medical Society since 2014. He has served in a variety of non-profit leadership roles in Boise since 2000. In his monthly blog for ACMS, he writes about personal reflections as he sees it from his chair in the Boise area medical community.
Whenever I have gotten the opportunity to eat a gourmet meal and the $35 dish is brought to me with only 50% of it covered in food, I start to feel ripped off. “Where is my $12, overloaded all-you-can-eat, Chuck-a-Rama filled-up plate?”
And then I taste what is artfully prepared and presented and remember the meaning of “less is more.”
I was sharing with a friend recently about the similar temptation to fill my life up to the brim, where I leave no margins for rest and replenishment. I cut out the white space of my schedule, always thinking that more is better and I want to have options, a little bit of this, a little bit of that. Invariably I get to the overfull, post-buffet feeling of, “I regret that I ate everything I put on my plate.”
Moreover, even though my job is entirely about serving our members, sometimes I feel like I am wasting time when I spend effort being relational rather than punching off tasks. I flashback to what my college pastor and mentor told me, “Steve, you are already efficient with tasks, but you need to become more effective with people.”
Ouch. It still hurts.
I know this is not just a personal problem. All too often, our very national culture of productivity and high-output becomes a gluttony for activity and turns towards an addiction to stimulation. Never is this truer than in medicine, where the trend is to try and squeeze every ounce of value out of increasing healthcare costs. But Princess Leia’s defiance certainly applies here: “The more you tighten your grip, the more star systems will sleep through your fingers.” We are becoming less effective with patients and struggle to remain efficient with tasks because there are just too many to hold on to.
Somehow, we must learn to build margins and rest both into our personal and corporate lives, even if it makes us feel guilty for being unproductive and inefficient. As they attempt to move towards “zero-harm,” healthcare employers and leaders must stop thinking about their organizations as 99.9999% uptime machines and start thinking of them as living systems built of human beings which cannot operate effectively OR efficiently 99% of the time.
I believe as we recover this flavor of our humanity, the quality of what and how we serve patients will leave them more satisfied and healthier than trying to offer everything imaginable.
For me, Winter Clinics is a mixture of extreme logistical output and a cathartic soaking up of gratitude. It is the culmination of many months of work, putting together speakers, travel arrangements, food choices, graphics and design work, securing sponsors and exhibitors, CME paperwork, videoconferencing arrangements, registering attendees…and making it all look like a well-oiled machine.
So as the event begins and wears on and there are inevitably things I want to fix or change, overall it is a weekend filled with various people being quite grateful. This is a moment that I purposefully slow down, listen to what is working and appreciated, and glow in the bask, sucking it in as potential energy for future event planning. When recognized amidst a crowd, I will sometimes even do a small bow, tipping my imaginary hat as if to say, "You're welcome. It has been my pleasure."
And it really is. For those of us gifted in hospitality and event planning, it turns our crank to put the gift of a conference, a dinner or a social all together and watch others unwrap it. I won't apologize for the satisfaction that comes from performing my job well.
And neither should you.
When Dr. Dike Drummond, author of thehappymd.com blog, spoke to us in Boise last May, he talked about moments like these in the exam room. He emphasized how important it is when a patient or their family members begins to thank you for your care that doctors need to stop, turn and give them your full attention, listen closely, and breathe the affirmation in deeply. It's like sitting in the warmth of the sun.
This is why you went to medical school, muddled half-awake through residency, and sometimes skip your kids' soccer games. It was to care for people and be a healing presence in their lives. If you aren't paying attention amidst everything you have to do, it is too easy to let those thank yous go to waste. In fact, some of us have the awful habit of blushing in self-deprecation and saying, "Oh, it was nothing (de nada)" when it really was something huge for them.
In fact, when we slow down, we might actually create more relational space to allow for more gratitude from others. My bad habit is wandering through a room of people with an "I'm too busy to engage with you" look on my face (and sometimes I am.) But when I slow down to prioritize relationships over tasks, it makes my job so much more meaningful than just punching things down. I know this is difficult when you still have to punch those things down, but it can make the extra time spent later so much more worth it.
Having interacted with many of you, I can see how much effort you put into your work so may I be the first (but not the last) to say, "Well done. Thank you for all you do."
At our annual R2 Unit training yesterday, our keynote speaker shared about Practicing Courageous Leadership. Erica Davis is Program Manager for Organizational Design and Provider Engagement for St. Luke's Health System. During this half-day occupational readiness training for about 30 program year two residents (drawn from three local and two East Idaho residencies), Erica talked about some of the core competencies of what leaders do and how they behave.
It is a talk I wish all of our members could hear. She started by asking how many of the residents thought of themselves as leaders and was happily surprised by about ¾ of the room indicating yes. She said this was unusually high and that most physicians she talks with don't see themselves that way unless they hold an official leadership post.
She said, one of the things that are true about all leaders is that they help navigate change. To understand this, we might think of this breaking down into at least three skills:
1) Can you envision a future that is different than the present? Many doctors – read 'scientists trained in science and evidence-based medicine' - have given up on honing their creative and imagination skills, so this is often an area where they get stuck.
2) Can you paint a picture of that future in terms that captures the hearts and minds of others, or at the very least, your own? It is not enough to complain about the present: leadership requires the ability to put some specifics about where you want to go into words or pictures that motivate
3) Can you help people identify and get over obstacles moving towards that future? These obstacles might include internal and external objections to change and you may need to help redesign systems and environments to support attitudinal and behavioral change.
As a physician, you could find yourself leading in one or more of these realms beginning with:
1) Yourself! Internal motivation, setting goals, and self-discipline – you all have this in you if you made it through medical school and residency. Although Erica has the official title of "program manager" for provider engagement, the fact is all physicians need to take on this title as it relates to themselves.
2) Patients. Is not enough to have the medical knowledge of what is wrong with a person's health or even what the solution is. You also must learn the skills of empathy, motivational interviewing, and behavioral change management.
3) Teams. Unless you are the only individual in your office, you have a team to lead. This means growing in your knowledge of group dynamics, conflict resolution, encouraging people, and measuring progress.
4) Organization. Whether it is your own small business or you are responsible for an entire department, you have to get stronger in communication, quality control, budgeting, environmental scanning and systems change management.
5) Culture. This is by far the hardest to bring leadership to because it involves helping shape the way people think before they change their behavior. But it also has the greatest potential for long-term transformation and something that physicians should not shrink back from.
Although some are born with a greater leadership inclination than others, these are skills you can learn. Erica's talk leaned heavily on social scientist, Brené Brown, who pretty much owns the global market on the topic of vulnerability. Any of her books are a great start in "Daring to Lead" and I hope you will dare yourself to do just that.
I have often been identified by people as being a physician, to which I generally respond saying, "Well, I'm not a physician, but I've played one on TV." At that point, I can tell if they grew up watching Marcus Welby MD or not. Regardless, I am like many physicians who are often prone to jumping very quickly into diagnostician mode whenever they see a problem: mentally you run through symptoms and observations, identifying potential solutions and make your assessment. Then you define a treatment that has the best chance at success. Take two and call me in the morning, right?
But, in recent years many physicians are learning how to more fully involve their patients in decision making and finding it is a more powerful form of practicing medicine. This is especially true when a patient needs to make lifestyle changes that will enhance their health. Setting aside your differential diagnostician and voice of authority and eliciting their personal motivations and goals can be a challenge for many physicians (and certainly isn't appropriate for every situation.)
So you might understand ACMS' challenge in facilitating a collaborative process that has many stakeholders and interested parties affected. Right now, I am just getting started on building a "Capital Coalition for Physician Well-being." We are at a place in our medical community where the collaborative intent around shaping a better healthcare culture is very high.
But this isn't just as easy as saying, "What's the problem? What are potential solutions? Let's get to work." Collaborative problem solving is much more complicated, needing a high degree of trust and patience as each party shares their perspectives, negotiates towards agreed upon solutions, and then gets to work, each on their own and in parallel with the others.
In our situation, this is further complicated by the fact that ACMS has no control over what participating physician groups or health systems may choose to accept or reject as potential solutions. I am not the fallback CEO who says "you all will do this if we can't agree to a plan of action." It is either completely collaborative, or nothing moves forward.
I do have high hopes, however, mostly because of what I've seen emerge out of partnerships over the past 3 years as well as who I've seen emerge. Physician leaders from many different levels of health systems, educational institutions and solo practices are ready to roll up their sleeves and say, "Not just for my workplace, but for the good of all the doctors in town we're ready to get to work, together!"
With that, we start 2019 with great anticipation of what is possible, not because it is easy, but because of the hearts of those who care for their colleagues in this noble profession.
I know some doctors who have never learned to establish good boundaries in their lives. By that I mean, they really don't know how to say "no." This is not entirely their fault: the medical education process teaches not only the applied practice of medicine but also the fortitude to be able to go beyond what is comfortable. And that involves a lot of boundary violations.
So, it is no surprise that after residency, many physicians never really learn how to take back control of their life and save some white space for themselves. It can be a mental, and even spiritual, exercise to work through the difference of "the patient always comes first" and the need for your own rest, rejuvenation, and personal life away from medicine.
Here are a few thoughts on creating some healthy borders in your life for your own longevity's sake:
1. Give yourself permission to set boundaries. The practice of medicine will consume every inch of ground in your life that you don't reserve for other purposes. It does not help that your education and enculturation will tell you that is normal. But it is your right to decide how much you’re going to give. You must choose when you are going to be generous, otherwise, it is too easy to feel resentful for giving more than you wanted to.
2. Know your values. It is crucial for you to know in your life what is inviolable except under the most extreme circumstances. Is it your running therapy? Weekend worship? Family vacations? Personal space? Only you can say what you need to protect and what you can afford to be squishy on.
3. Create structure. Sloppy boundaries invite incursion. I remember a time when my wife was pregnant before we had a fence built and the neighbor boy would practice his ball bouncing skills against the outside wall of our bedroom. Not only did we tell him not to do this, eventually we built a fence. Structure in your work and family life helps reinforce boundaries you have established.
4. Communicate your limits clearly and proactively. The Great Wall of China was a pretty effective sign saying, "thus far and no more." Same thing with razor-topped fences around U.S. military facilities. If you have not yet communicated to others what your boundaries are, then you cannot assume they are going to respect them.
5. Prepare for violations. You can bet that every civilized nation has a plan for what happens if their neighbor crosses into their territory, be it land, air or sea space. People will push your limits, intentionally or otherwise, and you need to become adept as a physician at how you will respond. It does not have to be harsh, rude, or violent – it just needs to be clear and firm.
6. Pay attention to your feelings. Guilt, resentment, anger, lashing out at others: these are all red flags that something has been violated, sometimes unspoken or unarticulated even to yourself. What kind of warning signs tell you when somebody has crossed a perimeter that you have established?
7. Bring up boundary violations quickly. It is not effective to tell somebody that they violated your boundary six months ago. A perfectly acceptable response in the moment – and an example of training others what your limits are – might sound like, "No, I am sorry. I will not call in that prescription because I am not the doctor on call. Please call Dr. Jones instead." The problem with saying, "just this once" is that it never seems to end that way.
8. Practice saying "no." It is so difficult for most of us to feel like we are letting others down and there are certainly times in your calling when you will have to say "yes" even though you don't want to. That is fine and none of us get this perfect. This is more reason why you must practice saying "no" to things you really can deny.
When doctors unlearn some of the "brainwashing" they underwent early on, it helps create a more sustainable life of service to others.
St. Luke's Treasure Valley VP Medical Affairs Dr. Frank Johnson and Saint Alphonsus Physician Resilience Medical Director Dr. Sheila Giffen, during a joint Peer-to-Peer training session.
by Steven Reames
Let's look at some of our local health institutions' mission and purpose statements starting with the shortest:
Not that long ago, one of the most creative entrepreneurs I know asked me, "What is a win for Ada County Medical Society?"
It was an outcome driven question that challenges lifetime non-profit leaders like me. We tend to be all squishy on data-driven metrics and balk at having to prove our value to our constituents. Sitting around a campfire and singing "kumbaya" actually isn't a bad idea to us.
However, as I reflect on what we truly aim to accomplish and the type of leaders we tend to attract to the board, there is something to be said about campfires. Our value statement is "We Connect the Docs of Ada and Elmore Counties." While we do have a longer formal mission statement (that looks just about like every other county medical society's), relationships are at the heart of our activities and efforts.
This board has prioritized the building of collegial relationships in our programming and making lots of time for doctors to get to know each other. In fact, at our annual meeting in October, we will be recognizing one of our local heroes as the ACMS Physician of the Year, due in part to his gregarious nature of tending to other physicians and helping lead ACMS in this direction during his board tenure this decade. If you've been to any of our events, Dr. Kyle Palmer, a newly retired orthopedist, has undoubtedly shook your hand and made you feel welcome.
While many associations keep scoreboards for membership totals, peer reviewed publication readers, legislative victories or even the more ethereal "member engagement," I personally am most gratified by when I see doctors connecting.
If you are feeling disconnected, I encourage you to take advantage of the three upcoming events ACMS will have this fall: Legislative Night Update, the Annual Meeting/BBQ Dinner, and Winter Garden Aglow. And if big events aren't your thing, give me a call and we’ll go have breakfast, lunch or coffee together instead.
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Director: Steven Reames, firstname.lastname@example.org (208) 336-2930Membership Assistant: Jennifer Hawkins, email@example.com (208) 344-7888305 W Jefferson Street Ste 101, Boise ID 83702 FAX (208) 336-3294
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